About

A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism.This is a permanent role, full-time, all on-site, and it pays £40k depending on experience.The Reception Manager RoleReporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment.This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure.Reception Manager Key ResponsibilitiesPatient Experience & Front of House Leadership-Lead by example at reception, delivering a warm, professional and discreet welcome-Ensure a calm, organised and premium environment at all times-Manage complex patient journeys, extended appointments and same-day procedures-Handle sensitive conversations, concerns and complaints with empathy and professionalismClinic Coordination & Diary Management-Coordinate daily clinic schedules, room utilisation and patient flow-Manage multiple clinician diaries alongside diagnostics and treatment schedules-Liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time-Manage urgent changes, late arrivals and add-on appointments without compromising safety or experienceAdministration, Payments & Records-Oversee patient registration