Job Advert

Role Title: Reception Cover Volunteer

Location: Crasswell Street, Portsmouth

Role type: Volunteer

Ideal hours: Flexible, as agreed with Line Manager

Recruiting Manager: Finance Manager

Inspire. Support. Make a Difference.

Join The Roberts Centre and become part of a team dedicated to transforming the lives of children and families across Portsmouth, Havant and Gosport. For over 36 years, we have supported families facing homelessness, relationship breakdowns and other challenges, helping them build safe and stable futures. If you want to gain administrative experience while making a real impact, this is the role for you!

Your Role & Responsibilities:

• Welcome visitors to The Roberts Centre, ensuring they sign in and are directed to the correct person or service.
• Answer and transfer telephone calls in a polite and professional manner.
• Take messages accurately and pass them on promptly to the relevant staff member.
• Maintain a tidy and organised reception area, ensuring it reflects the professional standards of the organisation.
• Provide basic information about The Roberts Centre’s services, referring to staff where appropriate.
• Monitor and manage incoming and outgoing post, deliveries, and courier collections.
• Support with general administrative tasks such as photocopying, scanning, filing, and data entry.
• Follow all safeguarding and visitor management procedures, ensuring the safety and security of all building users.
• Participate in relevant training provided by The Roberts Centre, including safeguarding, data protection, and health and safety.

Who We’re Looking For:

• Good communication and interpersonal skills.
• Strong administrative and organisational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work both independently and as part of a team.
• Understanding of confidentiality and data protection.
• Personable, friendly, enthusiastic and approachable.
• Respectful of confidential and sensitive information.
• Committed to safeguarding and promoting children’s wellbeing.
• Willingness to learn and attend training as needed.

Why Join Us?

Make a Positive Difference - Help shape young minds and support families in need.

Work Together - Be part of a collaborative and caring team that values connection and support.

Think Creatively - Bring fresh ideas to life, ensuring children receive the best early years education.

Grow & Develop - Access ongoing training and professional development opportunities.

Feel Valued & Respected - We celebrate diversity, champion inclusivity, and challenge the status quo.

Trust and Transparency - We act with honesty and openness, building confidence through clear communication and integrity.

Join Us & Be Part of Something Bigger!

This is more than just a volunteer role – it’s an opportunity to empower children, support families, and be a force for positive change. If you’re ready to make an impact, we’d love to hear from you!

Apply now to join The Roberts Centre—where every action counts, and every day offers the chance to change lives.

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This role involves regulated activity. To be considered, candidates must meet all eligibility, application, and qualification requirements as stipulated by the regulatory authority.

Additionally, applicants are required to complete an enhanced Disclosure and Barring Service (DBS) check in accordance with Safer Recruitment practices.

The Roberts Centre is committed to equal opportunities and welcomes applications from all sections of the community.