About

Job Description Quality Monitoring Advisor Location: Springfield Hospital, Chelmsford or Woodthorpe Hospital, Nottingham Hours: 37.5 hours per week, Full-time Salary: Depending on experience + Benefits Summary:Springfield Hospital opened in 1987 and is one of Essex leading private hospitals. It is a 68 bedded hospital all with en-suite facilities, three of which are two bedded parent and child rooms and a high dependency unit with three beds. There are six operating theatres, a physiotherapy department and on-site private GP services. The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT. The role: We currently have a great new opportunity for a Quality Monitoring Advisor to join our team at either our Springfield hospital, in Chelmsford or Woodthorpe Hospital, in Nottingham. Duties will include: Audit enquiries end-to-end, by listening to calls and checking the quality against a values-based criteria to identify training needs and feedback to improve customer experience. Produce reports/scorecards on individual advisors call quality to be distributed to team leaders. Using findings to influence improvements to training material. Analyse performance data and trends and support the translation of these into recommended operational actions Taking a proactive approach using 'real-time' analytics you will be collating and interpreting data regarding Advisor, Customer and Business-related activities to provide insight and analysis to key stakeholders through clear visual, written a