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Build a brilliant future with Hiscox

About Hiscox UK

Hiscox UK is a leading specialist brand in the UK insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through the most innovative technology companies. We operate in twelve target sectors in the UK, across which our customers are diverse and unique, and are only united by our ability to provide specialist insurance tailored to their needs.

Property Claims Team Leader

We are seeking a Team Leader to work within Property Claims department, managing a team of Claims Underwriters who handle a high volume of personal and commercial property claims up to £100,000 in value. In this fast paced environment, the team strive to deliver a market leading claims service to our customers and brokers whilst maintaining and enhancing the Hiscox reputation for its claims handling service.

The successful candidate will be able to inspire and motivate a team of talented Claims Underwriters to put the customer at the heart of everything we do, ensuring that when the worst happens we respond in a human, empathetic and professional way.

It is the Team Leader’s responsibility to ensure that all of the key performance indicators are constantly monitored and consistently exceeded, including speed of settlement, net promoter score and quality audits. They will also need to have a claim background with a proven ability to handle escalations and referrals.

We are seeking a proven leader that can successfully coach and develop the team both on their technical claims handling and soft skills whilst managing multiple stakeholders and priorities.

Key Responsibilities

Person Specification

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture