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Job Title: Senior Client Service Delivery SpecialistLocation: London (Hybrid, 50/50 split)Salary: £40,000 – £60,000Benefits: Discretionary bonus, private medical, pension & life assurance, cycle to work scheme, employee assistance programme, structured onboarding & career developmentAbout the Company:This highly respected, global insurance brand is known for its technical excellence, structured career development, and collaborative working environment. With one of the largest and most established Client Service Delivery functions in the market, they’ve developed a true centre of excellence, focusing UK roles on complex risks and subject matter expertise.Role Summary:This isn’t a new headcount - but it’s a critical hire for a high-performing team. Following a strategic offshoring of junior tasks, the UK team now focuses on complex queries and senior-level client delivery. You’ll be joining a team that plays a pivotal role in broker support and policy management - and one that's respected internally for doing the job properly. With career development and progression supported from within, this role suits someone ready to step up or seeking stability in a team that delivers real value.Key Responsibilities:Support brokers on large, complex global insurance contracts: Deliver higher-value client outcomesOwn technical processing from policy documentation to invoicing: Work with offshore partners to streamline workflowHandle complex, post-placement queries: Become a go-to specialist on tricky casesBuild internal relationships across broking, CSD, and underwriting teams: Be the link that makes things happenShare best practice and process improvements: Your ideas will be heard and implementedRepresent the team i