About

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Role Description

The Zero-Emission Assistance Program (ZAP) Project Specialist serves as a key support role to the ZEV Master Technician, providing essential program coordination and administrative support for California community members who have purchased used zero-emission vehicles (ZEVs) or near-zero emission vehicles (NZEVs) through CARB incentive programs.

• Ensures smooth program operations through efficient task execution, problem resolution, and participant support while maintaining high standards of customer service.
• Serves as primary point of contact for routine approved service providers, education partners, workforce development organizations, and participant inquiries regarding program status, documentation requirements, and next steps in the ZAP process.
• Assists the ZEV Master Technician with management of participant case files, diagnostic reports, repair invoices, and technical documentation to ensure completeness and program compliance.
• Coordinates and tracks scheduling of diagnostic appointments, and monitors program timelines.

Qualifications

• Knowledge of zero-emission vehicle technology concepts and terminology preferred but not required.
• Familiarity with CARB programs including Clean Cars 4 All, Clean Vehicle Assistance Program, and Driving Clean Assistance Program a plus.

Requirements

• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using technology and software for program management.

Benefits

• Competitive compensation, generous PTO, holidays.
• Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA).
• Employee Assistance Program (EAP), and Wellness offerings.
• CalPERS retirement program and optional 403(b) and 457 Retirement plans.
• Tuition reimbursement.
• Public Service Loan Forgiveness certified employer.