About

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are seeking an organised and experienced individual to join Global Payments Solutions (GPS) as a Project Manager, within our Client Connectivity team. The role of a Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You will be at the forefront of onboarding clients onto HSBC's channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence. In this role you will: Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions. Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction. Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively. Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders. Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond. Ensure every client can operate their accounts and services as expected, and project expectations are met before a project is completed. Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuab