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Are you ready to be part of a major digital transformation journey? We are seeking a detail-oriented Project & Change Support Analyst on a 6-month contract to support change initiatives related to Microsoft Dynamics 365 upgrades. You will work closely with business stakeholders, functional consultants, and technical teams to ensure smooth transitions, delivery, training and adoption of D365 solutions across departments.Your new roleThis is a newly created Project & Change Support Analyst role where you will be supporting an external IT business and the internal implementation team with delivering D365 training across the business. Assist in the analysis of business processes impacted by D365 implementations.Support the development and execution of change management plans tailored to Dynamics 365 modules (e.g., Finance, Sales, Customer Service).Planning and coordinating training and workshops across the business.Document and track change requests and ensure alignment with D365 project timelines.Host workshops and training sessions to promote user adoption of D365 features.Collaborate with cross-functional teams including IT, finance, and operations to ensure effective communication across the business.Help prepare training/user guides, FAQs, and training materials for D365 users.Monitor feedback and adoption metrics post-implementation to identify areas for improvement. What you'll need to succeedTo succeed in this role, you will require: Experience of business process mapping, project management and managing training workshopsFamiliarity with Microsoft Dynamics 365 (CRM or ERP modules)Minimum of 1+ year of experience in change management, business analysis, or project support.Excellent verbal and written skills; able to translate technical concepts for no