About

• JOB TITLE:Project Associate
• LOCATION:London
• WORKING HOURS:9:00am – 17:30 Monday to Friday

MAIN PURPOSE OF ROLE

• Our mission: - To deliver an on-brand experience, evoking emotions & creating inspiring spaces.
• The Project Associate supports the Project Director by coordinating and managing the delivery of assigned fee-based projects on time and within budget.
• They ensure adherence to Showcase’s 4-Stage Delivery Process and 5 Customer Commitments, acting as the key communication link between the Project Director, Project Support, and delivery team.
• The Project Associate is responsible for daily project coordination, supplier communication, and ensuring quality and consistency across all project documentation and activities.

KEY DUTIES/RESPONSIBILITIES

• 1. Client Management
• -Develop and maintain positive and professional client relationships.
• -Serve as the main point of contact for top clients, ensuring high levels of client satisfaction.
• -To be fully familiar with the key terms of the contract and to ensure that these are adhered to throughout the duration of the project.
• -To attend weekly internal project meetings with the internal project team, ensuring that projects are on time, dealing with any escalations if any.
• -Support the introduction of Account Managers or Key Account Managers post-delivery.
• 2. Project Delivery
• -Manage the day-to-day running of allocated projects.
• -Lead internal project meetings as well as external client, designer or other project consultant meetings, ensuring all actions are recorded and followed up.
• -Work alongside the Project Director to manage client relationships and ensure project satisfaction.
• -Liaising with Project Director to ensure pricing is checked and negotiated
• -Raise red flags or supplier issues promptly to the Project Director.
• -Oversee the project's master programme and ensure all deliverables are on schedule.
• -Manage project budgets, ensuring delivery within agreed financial parameters.
• -Coordinate procurement activities, ensuring supplier pricing is fair, competitive, and auditable.
• -Maintain complete project records, approvals, and communications.
• 3. Supplier Relationships
• -Managing the supplier and project team relationships throughout the project.
• -Maintain positive and professional relationships with suppliers
• -Motivate suppliers and safeguard Showcase’s objectivity at all times
• -Managing the allocated resource to deliver the projects and where applicable the 4-stage process.
• -Act as an escalation point for supplier issues and drive resolution.
• -Conduct supplier debriefs and maintain supplier engagement for future work.
• -To offer all unsuccessful suppliers competing for large elements of the project a face to face debrief.
• 4. Reporting & Forecasting
• -Monitor account performance against targets.
• -Ensure the project comes in below budget after all fees have been accounted for.
• -Propose improvements or refinements to processes to the Project Director.
• -To be responsible (where relevant) for ensuring that the clients procurement process is adhered to and is auditable.
• -Analyse client trends, feedback, and market intelligence to influence internal strategy.
• 5. General
• - Maintain safe working practices whilst undertaking your duties at all times
• - To act in accordance with the company’s Health, Safety and Environmental policies, procedures and practices highlighting any issues appropriately
• - Work flexibly and be receptive and adaptable to a changing environment within a fast-expanding Company
• - Undertake any other reasonable tasks as directed by management

THE IDEAL CANDIDATE

• 1.Experience withing the Office Furniture or Design Industry
• 2.Strong understanding of working within Commercial projects
• 3.Strong team player and ability to communicate confidently with people of all levels
• 4.Creative mindset with a keen eye for design and aesthetics
• 5.Excellent presentation skills including client facing presentations where appropriate
• 6. Excellent organisational skills for self and in co-ordinating team activities
• 7.Able to work unsupervised under own initiative
• 8.Skilled and efficient in Microsoft Excel, PowerPoint and Word (demonstrable at interview)