About

• Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Act as the first point of contact for a portfolio of scholars, ensuring their queries are responded to quickly and accurately with excellent customer service. Escalate issues and concerns to more senior members of the team as required. Use the internal finance system to ensure timely and accurate payment of monthly stipends and other allowances to scholars, and tuition fees to universities. Manage relationships with a portfolio of universities and act as the first point of contact for institutions hosting scholars, working with them to resolve scholar issues and organise events. Update financial and information databases including Microsoft Office and our internal Scholarship Management System. Organise site visits to meet current scholars at different universities across the UK. Manage the delivery of an ambitious scholar engagement events programme (both in-person and online) working on the planning, organisation and delivery of events. Work closely and effectively with other team members on all aspects of the programme. You will work within a UK team of Programme Officers and will also work alongside the International Team, the Welfare and Immigration Team, the Communications Team, the Alumni Team and the Partnerships Team. Provide stakeholders with a high-quality service including the provision of professional and timely responses to a wide variety of enquiries and correspondence through all mediums/channels. Customer service targets will be measured in relation to our contractual key performance indicators. Take a pro-active role in raising awareness and strengthening the Chevening brand with stakeholders (especially with Scholars, universities and event partners). Experience of working in a busy team with the ability to work flexibly in response to changing priorities and deadlines. An understanding and commitment to good customer service for diverse audiences. Basic knowledge and understanding of post-graduate higher education in the UK Ability to apply Chevening policy appropriately and consistently, and to flag any areas of existing policy that may need reviewing with senior colleagues Strong administrative skills, including the ability to complete repetitive tasks to a high degree of accuracy and a high level of proven competence with Microsoft Office Suite. A knowledge of scholarship programmes and/or international mobility within the UK higher education sector. Experience of working with international customers/students. Experience organising and delivering events Written and verbal proficiency in English is required.