About

• Company Description
• At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.
• We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
• We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.
• In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
• Job Description
• As Programme Manager for the Buying Experience, you will play a pivotal role in delivering large-scale business and technology transformation initiatives. This role is integral to the success of the One Informa programme, which unites our teams, processes, and systems to create a seamless and efficient lead-to-cash journey. You will drive the delivery of complex, interconnected initiatives, ensuring alignment with strategic objectives, fostering collaboration across divisions, and delivering measurable business outcomes that support Informa’s vision of operational excellence and innovation.
• You will have a proven track record of managing end-to-end transformation programmes, with a strong focus on process optimisation, technology enablement, and stakeholder engagement.
• Programme Leadership: Support the Buying Experience (lead-to-cash) Delivery Lead to lead and coordinate the execution of the One Informa Buying Experience transformation
• Programme Management: Own programme management, planning and reporting for a large-scale business and technology transformation programme, ensuring alignment with organisational goals and timelines.
• Programme governance: Establish and maintain programme governance
• Lead-to-Cash Expertise: Oversee the transformation of lead-to-cash processes, including lead generation, sales, order management, billing, and revenue recognition, ensuring seamless integration across systems and teams.
• Stakeholder Management: Build and maintain strong relationships with senior stakeholders, including C-suite executives, business leaders, and technical teams, to ensure alignment and buy-in throughout the programme lifecycle.
• Strategic Planning: Own, develop and maintain a comprehensive programme roadmap and plan, identifying key milestones, dependencies, risks, and resource requirements. Responsibility extends to developing and maintaining the deployment schedule which determines when brands will be migrated.
• Risk and Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact programme delivery, driving timely resolution and communication, collaborating across the lead-to-cash programme and connected streams. Own and maintain the programme RAID log.
• Dependency Management: Capture, understand and proactively manage programme dependencies
• Team Leadership: Manage cross-functional teams, including internal resources and external vendors, fostering collaboration and accountability to achieve programme objectives.
• Change Management: Drive organisational change initiatives, ensuring effective communication, training, and adoption of new processes and technologies.
• Performance Tracking: Monitor and report on programme progress, KPIs, and outcomes, ensuring transparency and alignment with business objectives.
• Qualifications
• Key Skills and Experience
• Programme Management Expertise: Extensive experience managing large-scale business and technology transformation programmes, ideally in the lead-to-cash domain with strong knowledge of Agile and Waterfall project management methodologies.
• Tech programme delivery expertise: Strong understanding of software development lifecycle, testing and deployment methodologies.
• Lead-to-Cash Knowledge: Deep understanding of lead-to-cash processes, including CRM, CPQ (Configure, Price, Quote), ERP, billing systems, and revenue management.
• Customer Experience knowledge: Strong understanding and experience of Customer Experience-led transformation.
• Business Acumen: Strong understanding of business operations, financial processes, and the ability to align technology solutions with business goals.
• Leadership Skills: Proven ability to lead and inspire cross-functional teams, driving collaboration and delivering results in a fast-paced, dynamic environment.
• Stakeholder Engagement: Exceptional communication and interpersonal skills, with the ability to influence and manage senior stakeholders effectively.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Change Management: Experience in leading organizational change initiatives, including process redesign, training, and adoption strategies.
• Technical Knowledge: Familiarity with relevant technologies and platforms, such as Salesforce, SAP, Oracle, or other lead-to-cash solutions.
• Certifications: Professional certifications such as PMP, PRINCE2, or Agile (e.g., SAFe) are highly desirable.
• Proficiency in project management tools (e.g. Smartsheets or MS Project)
• Additional Information
• We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
• We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world
• We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
• If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
• See how Informa handles your personal data when you apply for a job here.