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Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other. *Source: Exploring the top 20 biopharma companies Q1 2024 market cap growths | TechTarget Learn about the Danaher Business System which makes everything possible. The Senior Manager, Professional Services is responsible for driving commercial growth and operational excellence in for our services organization. You will lead a team of project managers and implementation consultants to deliver tailored solutions that align with clients’ scientific and business objectives. This position reports to the Director, Global Professional Services and is part of the professional services leadership team. This position is based out of Woking, UK or Paris, France, with regular travel to customers required. In this role you'll have the opportunity to: Lead commercial strategy and growth for professional services, ensuring high utilization, healthy margins, accurate revenue forecasting, and effective risk mitigation through contract oversight, scope alignment with client business outcomes, and proactive contract negotiations. Drive business development and client engagement, partnering with sales to craft compelling proposals, uncover customer needs, and close consulting engagements—while fostering repeat business and upselling additional services and solutions. Serve as an industry thought leader and innovation advocate, staying current on trends, regulatory requirements, and technological advancements; advising BioPharma/CRO/CDMO clients with actionable insights; representing IDBS at key events; and championing AI-driven solutions to accelerate project delivery and technical accuracy. Ensure seamless cross-functional orchestration, acting as the primary liaison between Sales, Presales, Marketing, and Customer Success teams to enable smooth handoffs, amplify R&D success stories, and provide field insights that shape product regulatory positioning and long-term platform adoption. Lead and develop a high-performing professional services team, driving talent growth, resource capacity planning, and performance management to ensure scalability, technical excellence, and compliance with SaaS and Life Sciences standards. Act as a trusted advisor and executive escalation point for global R&D and Regulatory leaders, leading strategic steering committees and QBRs to align services with clients’ scientific and business objectives, while building deep-rooted relationships that influence long-term partnerships and mitigate churn. The essential requirements of the job include: 7+ years of leadership experience in professional services within SaaS or Life Sciences industries Demonstrated commercial acumen, including contract negotiation, risk mitigation, and revenue growth management Deep industry knowledge of BioPharma, CRO, and CDMO sectors, including regulatory frameworks and client engagement at the executive level Proven ability to lead and develop high-performing teams, including resource planning and performance management Experience driving cross-functional collaboration across Sales, Marketing, and Customer Success Track record of building and maintaining strategic customer relationships to influence long-term partnerships Strong background in business development and proposal management for complex consulting engagements Travel Requirements Travel up to 40% It would be a plus if you also possess previous experience in: Championing the adoption of AI-driven technologies to enhance project delivery and technical configuration. Project management certification or significant experience leading large-scale implementations. #LI-Onsite Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.