About

• About Zepz
• Zepz powers two leading global remittance brands, WorldRemit and Sendwave, to build the next generation of cross-border payments. Serving over 9 million customers across 4,000 corridors, Zepz is transforming how money moves across borders by making it faster, safer and more convenient. Its innovative digital solutions are designed to break down financial barriers and expand access to better financial tools. Zepz operates across a broad global footprint, connecting the global north and south and enabling migrants to support loved ones, fuel local economies and build better futures.
• Come join us!
• Zepz.io

Our Commitments

• Velocity - We are fast
• Outcomes - We work for our customers
• Integrity - We do the right thing
• About The Role
• We are looking for a Product Director, Reconciliation to take on a critical hybrid leadership role. You will own both the product strategy for our reconciliation and the operations team that performs the daily reconciliation function.
• This is a unique "builder-operator" role. You will be responsible for the team that ensures the accuracy and completeness of our balance sheet and P&L, while simultaneously defining the product roadmap to automate their work.
• Your success will be measured by your ability to maintain impeccable financial integrity and operational control today, while building a scalable, automated platform that eliminates manual processes and supports the company’s rapid growth for tomorrow.

What you will own

• Operational Execution: Lead the reconciliation operations team. Oversee the reconciliation of all partner payouts, bank settlements, wallet balances, and internal ledgers.
• Exception Management: Drive the strategy for investigating and resolving all settlement breaks, payment failures, and financial discrepancies. Implement root-cause analysis to prevent recurrence.
• Financial Close & Reporting: Be directly responsible for the accuracy and timeliness of reconciliation data feeding into the monthly financial close. Provide regular reporting on reconciliation status, unreconciled items, and operational KPIs to finance leadership.
• Platform Automation: Drive the evolution of our reconciliation platform with a clear goal: automate your own operations team. Lead the charge to build self-service tools, automated matching engines, and real-time dashboards.
• Process Optimization: Continuously map, document, and re-engineer all reconciliation processes to gain efficiency, improve controls, and reduce risk before and after automation is built.
• Stakeholder Partnership: Act as the primary partner to senior leaders in Finance, Treasury, Compliance, and Engineering. Translate complex financial and accounting needs into clear, actionable product requirements. (In this role, your own operations team is "customer zero.")
• Technical Collaboration: Partner closely with engineering teams to build robust, scalable, and resilient systems. Make informed trade-offs between building new features and paying down technical debt.
• Risk & Performance Management: Define and monitor KPIs for both operational performance (e.g., break aging, time-to-close) and system performance (e.g., auto-match rate, system uptime). Proactively identify and mitigate financial and operational risks.
• Team & People Management: Manage, mentor, and grow a high-performing team of reconciliation analyst, specialist and product management. Set team goals, manage performance, and foster a culture of accuracy and continuous improvement.

What you’ll bring to the table

• 10+ years of experience in financial operations or product management within the FinTech, payments, or banking industry.
• 5+ years in a leadership role managing high-performing operational teams in a financial systems or accounting environment (e.g., Reconciliation, Payment Operations, FinOps, Treasury Operations).
• Demonstrable experience in leveraging or developing technology to automate processes: You must show a proven track record of building and scaling platform products, internal tools, or financial systems. You must be able to "speak product" (write requirements, manage a backlog, work with engineers).
• Deep, hands-on domain expertise: You are a subject matter expert in the execution of global, multi-currency reconciliation, payment operations, and financial data flows (e.g., SWIFT, ACH, card networks, partner settlements). You would also need to have a profound understanding of accounting principles (IFRS/US GAAP) and financial controls, and a professional accounting qualification (CPA, ACA, CIMA or equivalent) is highly preferred.
• "Builder-Operator" Mindset: You are just as comfortable running a daily operations stand-up as you are presenting a 3-year product roadmap to executives.
• Exceptional leadership and communication skills: You have a demonstrated ability to manage both operations analysts and product managers, and to communicate effectively with senior finance and engineering leaders.

Bonus points if you have

• Experience in the global remittance or cross-border payments industry.
• Direct experience leading a team through a significant automation or systems transformation (e.g., migrating off spreadsheets, implementing a new reconciliation or ledger system).
• Experience in using AI/ ML for financial process automation (e.g. anomaly detection, predictive matching, generative AI for parsing)
• A background in finance, accounting, or computer science. Even more bonus points if you are a CPA/ACA/CIMA.
• Experience with high-volume, real-time transaction processing environments.
• What you’ll get from us
• Please note that the benefits below will apply to permanent roles.

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
• Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
• Retirement: We offer pension schemes to help you plan for and secure your future.
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.
• We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!
• Why choose Zepz?
• Our team of over 800 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.
• Ready to Apply?
• Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.
• Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.
• So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.