About

• Primary point of contact and work directly with our clients to set expectations, lead project updates, timelines, deliverables and collaborate with the Sales, Production and Product teams to ensure things are on track
• Training and onboarding for new clients onto our platform
• Partnering with our clients, recommending features and functionalities that will help them deliver the best event experience for their attendees
• Run the company-wide project team for multiple, concurrent projects ensuring all milestones and project objectives are delivered on time. This includes resourcing, team meetings, prioritization, milestone tracking, task tracking and related administrative tasks
• Full project management including timeline, scope and required resources
• Inspire, guide and rally our internal production team members to deliver successful projects each and every time
• Assessing risk, establishing clear ownership of tasks and clearly communicate these objectives to ensure your team has what they need to move projects forward
• Assisting clients in handling their risks, troubleshooting and finding solutions when faced with roadblocks
• Utilizing tools such as JIRA, Confluence, Basecamp, 10,000ft and Slack to ensure efficiency throughout the project lifecycle
• Juggling multiple clients, priorities and deadlines with professionalism, grace and good humour
• Travel to client events from time to time as required

• 3 + years managing end to end projects ideally in the digital space, ideally Mobile experience 
• Prior experience working with premier clients as a Project or Account Manager
• Experience in Agile project management
• Comfortable managing client expectations whether it be in person, via email or over the phone
• Ideally you’ve led web and/or mobile development projects from scope definition and timeline to launch with six figure budgets
• A teammate with a track record of leading and motivating internal teams of up to 8
• You’re tech savvy and a mobile app lover, a geek at heart who doesn’t need to code (though if you have in a previous life that’s OK too). You understand tech talk and can confidently talk the talk
• Mach three is your pace of choice, the grass does not grow under your feet
• Strong sense of ownership with the ability to embrace the opportunity of difficult and/or chaotic situations, you are a natural when it comes to putting out fires
• A quick read of situations and people, and have the necessary soft skills and poise to effectively manage whatever comes your way
• Highly organized and multi-tasker are words people have used to describe you
• Someone who can, and will, get their hands dirty in the trenches when required

• Scrum Master Certification and/or PMP designation
• Bachelor of Science degree (Computer Science)
• Experience using Jira