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Process Improvement LeadHorley | £44.4k - £55.5k per annum (dependent on skills and qualifications)Full Time| Hybrid – Minimum 3 days in officeCompetitive pension scheme – Enhanced maternity/paternity pay – Life assurance – Holiday Plus – Cycle2work Scheme & moreREQ5385We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…The Process Improvement Lead will provide strategic leadership for the continuous improvement of Operational Administration and non-dispatch functions within the Operational Control Centre (OCC). This role is pivotal in shaping operational excellence, driving efficiency, reducing costs, and enhancing quality across critical processes that support field operations. The position will influence transformation initiatives, ensure benefit realisation, and lead the adoption of new systems, data, and technology improvements. As a senior leader, this role will set clear performance standards, embed governance frameworks, and foster a culture of innovation and compliance. The successful candidate will act as a key advisor to senior leadership, ensuring alignment between operational processes and strategic objectives. What you will needProven ability to lead strategic process improvement initiatives in complex, regulated environments. Exceptional communication and influencing skills at all levels, including executive leadership. Strong commercial acumen with the ability to balance cost efficiency and service quality. Advanced analytical and diagnostic skills with experience in data-driven decision-making. Deep understanding of regulatory and legislative frameworks, compliance requirements, and operational processes. Ability to lead through change