At Arcus FM we put people at the heart of everything we do. Our People Team is integral to building an inclusive, supportive, and high-performing culture - and we're growing! We're now on the lookout for a People Services Specialist to join our dynamic team in Upminster.

If you're passionate about HR, love getting the details right, and thrive in a fast-paced, people-focused environment, this is your opportunity to make a real impact.

The Role:

As a People Services Specialist, you'll be the first point of contact for day-to-day HR queries from employees and managers, delivering a customer-first service across all areas of the employee lifecycle.

From onboarding to leavers, from payroll support to policy compliance - you'll help keep everything running smoothly and compliantly.

This is a hands-on and varied role, ideal for someone who's already working in HR administration and wants to take the next step in their career.

You'll also play a mentoring role for our People Services Coordinator and support on key projects and process improvements across the team.

What you'll be doing:

• Manage end-to-end HR administration across the full employee lifecycle (recruitment, onboarding, probation, training, changes, leavers)
• Be the first point of contact for employee HR queries - offering excellent service via email, phone, or in person
• Maintain accurate HR records and data across our systems (Cintra, The Learning Space, etc.), ensuring GDPR and compliance standards are met
• Support payroll by ensuring accurate data processing and responding to payroll-related queries
• Coordinate and administer family-friendly leave processes (maternity, paternity, shared parental), including pay calculations and communications
• Schedule and support disciplinary, grievance and investigation meetings, including minute-taking and documentation
• Collaborate with HR Business Partners on projects like TUPE, restructures, and training compliance
• Act as a subject matter expert on Right to Work checks and DBS administration
• Champion process improvement, support HR system usage, and deliver training where needed

What we're looking for:

• CIPD Level 3 qualified (minimum)
• Previous experience in a busy HR or People Team
• Excellent attention to detail and organisational skills
• Strong interpersonal and written communication skills
• Comfortable handling sensitive, confidential information
• Confident working with HR systems and Microsoft Office tools (Word, Excel, PowerPoint)
• Proactive, adaptable, and ready to support change
• Knowledge of UK employment law and payroll processes is a big plus

Why join Arcus:

We're an award-winning facilities management provider that values expertise and commitment. We actively promote from within and offer career progression opportunities across our nationwide operations. You'll also benefit from a comprehensive rewards package including:

• Competitive salary - Circa £35,000 per annum
• 25 days annual leave, plus bank holidays
• Annual bonus (up to 4%) - subject to performance
• Matched pension contributions (5-6%)
• Life assurance
• Access to our industry-leading training academy
• Discounts, vouchers, and financial aid programs

Ready to take the next step:

If you have the experience and drive to succeed in this role, we'd love to hear from you. Click Apply to submit your application today.

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