Are you highly organised, detail-oriented, and passionate about supporting patient care through efficient administration? Join our dynamic team as an Outpatient Bookings Administrator, where your role will be pivotal in ensuring smooth and accurate coordination of outpatient services.

In this fast-paced position, you’ll manage a variety of administrative tasks that directly impact patient experience and access to care. Using the electronic Referral System (eRS), you’ll be responsible for scheduling outpatient appointments and aligning clinic timetables with precision and care.

Working in accordance with Government Access Targets, you’ll play a key role in maintaining the integrity of patient pathways. Your responsibilities will include collecting and entering essential data into computerised systems, ensuring patient records are consistently accurate and up-to-date, and coordinating clinic schedules to optimise appointment availability. You’ll also support compliance with national access standards, helping to deliver high-quality healthcare through meticulous administrative support.

This is a fantastic opportunity for someone who thrives in a structured environment and values the importance of accurate data in delivering exceptional patient care. If you’re ready to make a meaningful impact behind the scenes, we’d love to hear from you!

We are inviting applications from motivated individuals to join our team in delivering high-quality administrative support for outpatient bookings. The successful applicant will undertake a range of tasks to ensure the accurate and efficient management of outpatient appointments. This includes the use of the electronic Referral System (eRS) and effective coordination of clinic schedules.

The post holder will be expected to work in line with Government Access Targets, ensuring the accurate administration of patients' pathways. Duties will include collecting and inputting vital data into computerised systems, while ensuring all patient information is kept accurate and up-to-date.

Essential Skills and Experience:
• Previous administrative/clerical experience
• Knowledge of patient record systems/databases with proven experience
• Excellent keyboard and IT skills, including experience of maintaining and administering databases
• Strong organisational skills, with the ability to meet deadlines and work independently
• Well-developed interpersonal and communication skills, with a positive and professional approach at all levels
• Dependable, with a flexible attitude to work and the ability to adapt to service needs

Desirable:
• Knowledge of the NHS 18-week Referral to Treatment (RTT) pathway
• Previous experience within healthcare services



Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
• Accurate patient administration
• Adhere to Trust targets
• Data Quality
• To work strictly within the Government’s Access targets for patients on an 18 week pathway.
• Ensure accurate coding of attendances is carries out in a timely manner.


This advert closes on Friday 17 Oct 2025