The Patient Navigator plays a key role in improving patient experience and access to care within the GP surgery. They act as the first point of contact for patients, helping them navigate the healthcare system efficiently whether thats booking appointments, signposting to the right clinician or community service, or supporting patients to manage long-term conditions and follow-up care. The role focuses on patient support, communication, and care coordination, ensuring that patients receive the right care, at the right time, in the right place.