
patient coordinator
Randstad
maidenhead, south east
•2 hours ago
•No application
About
An excellent opportunity has arisen for a Patient Coordinator to join our friendly team.
Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.
Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home.H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients.
This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.
Details:
Title: Patient Coordinator
Contract: 12 Months
Working Hours: Monday-Friday, 9am - 5:30pm
Salary: £13:50 per hour
Location: Maidenhead
MAIN RESPONSIBILITIES
- Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
- Confirm all details that we have been given by healthcare professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
- Liaise with healthcare professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to;Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multi task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
BENEFITS
- Free on-site parking
- Onsite canteen including a Starbucks station
- Onsite gym including a peloton bike
- Outside seating areas
- Team social events
- Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
- Access to employee assistance programs including financial advice and counselling services
- Full training provided
Randstad Business Support is acting as an Employment Business in relation to this vacancy.