About

• Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position starts at: $63,100. Final compensation will be determined based on experience. Ensemble Health Partners is a leading innovator in revenue cycle management, helping healthcare providers improve financial outcomes and patient experiences with an unrivaled depth of expertise and best-in-class technologies. Ensemble offers full revenue cycle outsourcing as well as a comprehensive suite of healthcare financial management point solutions. With clients spanning the U.S. and Europe, we have been helping to improve healthcare outcomes for millions of patients while saving hundreds of millions of dollars for healthcare providers. Recognized with multiple industry awards and as a Becker’s Healthcare Top Workplace, Ensemble is setting a new standard for provider support services - redefining the possible in healthcare by empowering people to be the difference. The Patient Access Floating Leader is a versatile and highly adaptable professional, responsible for providing temporary leadership support across multiple health systems in diverse geographical locations within the organization. This role is crucial for ensuring seamless operations during critical situations, overseeing daily activities, fostering associate engagement, and maintaining the consistent application of both organizational and departmental policies and procedures. The Patient Access Floating Leader brings a wealth of expertise to the table. With a comprehensive understanding of Patient Access operations and a strong background in project management, this leader is adept at navigating complex healthcare environments. Their extensive experience allows them to effectively oversee and optimize patient access processes, ensuring seamless coordination and improved patient outcomes. Additionally, their project management skills enable them to lead initiatives that enhance operational efficiency and drive continuous improvement within the organization. This position demands sound judgment, critical thinking, and independent decision-making capabilities. Job Responsibilities: Leadership Deployment: Strategic deployment to multiple health systems in diverse geographical locations within the organization to provide leadership support as needed Address leadership shortages, special projects, or cover for other leaders on leave where applicable Provide immediate leadership and decision-making to ensure smooth continuation of operations during crises Training and Mentorship: Train and mentor new and/or existing staff and/or leadership Share the departmental and organizational best practices to ensure consistency in operations Operational Oversight: Oversee daily operations and ensure all processes are running efficiently and effectively Monitor and improve KPI performance and associate engagement Ensure compliance with departmental and organizational policies and procedures Identify trends and processes that need to be defined and standardized and implement processes as needed in partnership with the field operations leadership Demonstrate proficiency in Microsoft Office applications; at minimum includes, MS Excel, MS Outlook, and MS Word Able to work in a fast-paced and growing environment Ability to travel between different locations as required Flexibility to work various shifts, including evenings and weekends, based on organizational needs Communication and Coordination: Maintain open lines of communication between front line associates, hospital department leaders, Ensemble department leaders, and hospital c-suite (depending on client preference). Provide field operations leadership routine updates and statuses for all active projects and account review trends and respective action items. Qualifications: 4 Year/ Bachelor's Degree or equivalent experience in leading patient access operations CRCR (Certified Revenue Cycle Representative) Proven experience in a leadership role within a healthcare or similar setting Strong problem-solving and decision-making skills Excellent communication and interpersonal skills Ability to adapt quickly to new environments and challenges #LI-LL1 #LI-REMOTE Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. EEOC – Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights Legitimate Ensemble Health Partners Recruiters will only contact you from an email address ending in “@ensemblehp.com.” Don’t fall victim to fake job postings from fraudsters posing as Ensemble Health Partners Human Resources personnel. Ensemble Health Partners will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, form, app or text. Ensemble Health Partners is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.