The Integrated Passenger Transport Operations Team is responsible for the safe and efficient use of one hundred and twenty minibuses used to transport people in North Yorkshire. The team comprises approximately 350 drivers and passenger assistants that operate at locations throughout North Yorkshire.

About the Role

The team delivers approximately 250,000 passenger journeys per year including 20,000 wheelchair user journeys. The transport provided enables people to access schools, day centres, learning opportunities, supported employment and other meaningful activities in our community. We also undertake registered local bus services and community transport journeys.

We are looking for a caring, flexible and committed person to help us provide this transport.

Your role will be to support passengers with various levels of need whilst on our transport and you will work closely with your driver. You will be responsible for the safety of passengers during these journeys and will ensure that the passengers board and alight safely as well as ensuring that any safety equipment is used correctly. Full training in the use of all safety equipment will be provided.

This is a relief post and there are no guaranteed hours. You will be an important part of the team and will be asked to work to support our service during periods of leave and other absence, normally on a split shift basis, normally in the Monday to Friday period.

Required Skills and Experience

You will need good communication skills as you will liaise daily with the passengers, carers and establishment staff. Experience is not essential: however, some experience of assisting passengers in accessible vehicles or working in a similar role would be an advantage for this position.

We have opportunities to contribute to the team in a relief role in Northallerton.

What can we offer you?

You could find working for North Yorkshire Council more rewarding than you first thought:

Competitive rate of pay
Excellent Local Government Pension Scheme
Access to range of benefits and discounts including green car scheme, childcare vouchers, and home technology scheme.
Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.

We offer a comprehensive training package including a Passenger Assistant Training scheme, Basic First Aid and Managing Challenging Behaviour.

If you would like to learn more about our role, please contact Paul Lincoln on 01609 535121 or via Paul.Lincoln@northyorks.gov.uk.



Key Dates

Closing date: 02 November 2025



Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.


North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.