Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience.

Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.

Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates.

Whichever team you become a part of; student experience is our focus!

Our reception team are key to the University's success. Generally being the first interaction customers and visitors will have with us, the service they receive from you and the team will shape their experience.

This will be a part time (18.5 hours per week) position working Mon-Fri between 8am and 6pm.

Based primarily at our main Kedleston Road campus, with flexibility to support across other university sites in Derby as required, you will be the first point of contact for all visitors, providing a welcoming environment and delivering an excellent standard of customer service at all times.

In this role, you will ensure all enquiries are handled efficiently and to a high standard, support the smooth running of reception services, and promote a safe and secure environment through your conduct and vigilance. Working closely with the Security Team, you will contribute to front-of-house safety services and play a key role in maintaining the university’s professional profile.

You will provide administrative support, assist with visitor and key management systems, and take on additional responsibilities such as first-aid cover and fire coordination as and when required. Flexibility is essential, as occasional evening and weekend work may be required to meet business needs.

This is an exciting opportunity to be part of a dynamic team, where your professionalism, communication skills, and commitment to excellent service will make a positive impact on the experience of all university visitors and staff.

The ideal candidate will be a professional individual with a proven background in delivering excellent customer service within a busy environment. You will be proactive, approachable, and able to take ownership of the customer experience, ensuring all interactions leave a positive and lasting impression.

Highly organised and adaptable, you will demonstrate the ability to multi-task effectively, remain calm under pressure, and handle challenging situations with professionalism and empathy. With strong interpersonal and communication skills, both written and verbal, you will be able to build positive relationships with colleagues, visitors, and stakeholders alike.

Competent in Microsoft Office applications and attentive to detail, the ideal candidate will combine technical proficiency with excellent literacy and numeracy skills. Above all, you will embody the university’s values, bringing enthusiasm, reliability, and a commitment to creating a welcoming and secure environment for all.

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit visit our website for more information.

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

For more information on equity, diversity and inclusion at the University of Derby, please visit our website.

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.