Job Summary

An enthusiastic and motivated individual, you will join our vibrant team based at our Garthdee Campus. In this varied post, you will assess applications for admission and provide advice and guidance to prospective students who wish to study a course at Robert Gordon University. You will be one of the main contacts for applicants throughout the application process and will be jointly responsible for all communications and tasks relating to their application and admission.

Educated to degree level with an understanding of the challenges facing student recruitment, you will have proven customer service and communication skills along with experience of data entry and processing in an online system. A team worker with good time management and organisational skills, you'll have good attention to detail and a proven commitment to providing a positive customer experience. You'll also be able to work well under pressure to agreed procedures and timescales.

This post is offered initially on a fixed term basis for 15 months. There may be an opportunity to consider a secondment opportunity for staff already internal to the University.

In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.

We are committed to attracting and engaging a diverse range of staff and fostering a culture where everyone feels welcome, comfortable to express their ideas, and can reach their full potential. For more information, please visit Our Diverse Workforce pages.

Job Description

RESPONSIBLE TO: Head of Admissions

RESPONSIBLE FOR: No supervisory responsibility.

PURPOSE OF THE POST: To assess applications for the various courses available at RGU and where suitable, issue the appropriate offer using our online systems.

PRINCIPAL DUTIES:

• Provide a high level of customer care to enquirers and applicants by providing appropriate advice and guidance at all times.
• Assess applications to the various courses at the University to determine the suitability for the course applied for.
• Issue the appropriate offers to applicants using approved application system
• Build and maintain effective working relationships with colleagues within the schools and central support departments related to the admission of students.
• Ensure applicant information is correct in order to maintain a high level of data integrity and ensure the relevant communications are sent.
• Assess applicants to determine the appropriate tuition fee status and visa requirements that are particularly important for our full-time International applicants.
• Support new students during the enrolment process.
• Maintain a current understanding of issues and developments relating to admissions from internal and external sources such as new course developments and Government initiatives, including student immigration requirements.
• Provide support to applicants and schools at recruitment events.
• Provide support to Immigration Team when required.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships

• Educated to first degree level, or equivalent experience.

Knowledge

• An understanding of the challenges facing universities when recruiting students.

Experience

• Experience of working in an administrative capacity within a higher education environment;
• Proficient in the use of Microsoft Office, particularly Excel and Outlook;
• Actively involved in answering enquiries by phone, email and face to face providing advice and guidance for the customer and to a high standard.
• Able to demonstrate a positive contribution to team working whilst having the ability to manage personal workload.

DESIRABLE REQUIREMENTS

Knowledge

• Understanding of student recruitment/online application systems.
• An understanding of admissions processes and procedures for applicants
• Knowledge of current student immigration requirements.

Experience

• Experience of working in a higher education environment specifically related to the admission of students.

Behaviours

Behaviour 1: Communication - Ability to receive, understand and convey information requiring careful explanation and information of a complex or conceptual nature, in a clear and accurate manner

Behaviour 2: Analysis and Research - Experience of identifying or designing data gathering and analytical methods appropriate for each investigation, and producing reports that identify key issues and findings

Behaviour 3: Planning and Organising Resources
Experience of planning, prioritising and organising your own work or resources to
achieve agreed objectives.

Behaviour 4: Decision Making - Experience of using own judgement to make decisions, making collaborative decisions with others to reach conclusions and providing advice or information that will influence the decisions of others