About

Location: Malaysia (Fully Remote)

Languages: Cantonese, Mandarin & English (Fluent)

Shift Hours: 10:00 PM – 7:00 AM MYT, Monday to Sunday, including Public Holidays

Join the World’s Leading Luxury Lifestyle Company

Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?

As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.

At Ten Group, no two days are ever the same. You'll be part of a global network of service experts, powered by innovative technology and driven by human connection.

What You’ll Be Doing

• Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
• Communicate confidently and professionally with members via phone, chat, and email.
• Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
• Proactively recommend services and experiences aligned with member preferences and past usage.
• Collaborate with internal teams to ensure seamless execution and follow-up on every request.
• Translate and localize member communications where needed (Mandarin/Cantonese).
• Maintain strong documentation in our internal CRM systems.

What We’re Looking For

• Fluency in Cantonese, Mandarin & English (both spoken and written)
• Strong customer service experience, ideally in luxury, hospitality, or concierge services
• Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests
• Calm and professional demeanor, even under pressure
• Independent, self-motivated, and accountable – especially in a remote, overnight setting
• A passion for solving problems, helping others, and exceeding expectations
• Familiarity with APAC markets, especially Greater China, is a plus
• Experience supporting high-net-worth or VIP clients is highly valued

Working Hours　

• This is a full-time remote position based in Malaysia
• Working hours: 10:00 PM to 7:00 AM (MYT), including weekends and public holidays
• You must have the legal right to work in Malaysia

Requirements

• Fluency in Mandarin, Cantonese, and English (spoken and written).

• Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times.
• Strong ability to work independently and deliver high-quality results with minimal supervision.
• A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done.
• Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively.
• Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously.
• Strong attention to detail and a drive to meet deadlines and maintain high standards.
• Enthusiasm for working in a complex, fast-paced, and dynamic environment.
• Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus.

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays

Please note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.

Benefits

Why You’ll Love Working Here

• Global exposure: Work with colleagues and members from around the world
• Remote flexibility: Enjoy work-from-home convenience while engaging with elite clients
• Generous rewards:
• Monthly “Treats on Ten” (surprises on the 10th of every month!)
• 3 extra days of annual leave in your 3rd year
• 1 full month of paid sabbatical leave every 5 years
• Ten Loyalty Rewards Program — think of it as “extra spending money” for your next adventure
• Work-from-anywhere holiday program (use any of our 20+ global offices)
• A workplace that celebrates diversity, values your ideas, and invests in your development

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 + strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Want to see some great videos on what Ten is all about?

Click here to find out more