About

• At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
• Are you a confident, trustworthy and honest individual looking for a role where accountability drives impact and sustainability.
• ⌚ Hours: 37.5 hours, Monday – Friday (with the occasional Saturday)
• 📝 Contract type: Permanent
• 💰 Salary: £41,275.16 - £46,434.55 (dependant on experience and location)
• What can we offer you

• 🤝 Supportive Team Culture - Work alongside a diverse, close-knit team delivering holistic care to a wide range of clients.
• 🌴 True Work-Life Balance - Enjoy your evenings, weekends, and bank holidays — no late shifts or Sunday work.

• 🎓 Tailored Training - Receive bespoke, on-the-job training to help you thrive and grow in your role.

About the Role

• Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. In this pivotal role, you will provide strong leadership and effective management to ensure operational goals support our broader mission.
• You will foster a culture centred on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimising resources—including staff, consumables, equipment, and facilities—to ensure efficient and effective service delivery.
• Collaboration will be essential, as you’ll work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.

To excel in this role, you must possess the following essential skills

• Exemplifying desired behaviours through role modelling
• Collaborating effectively with others
• Inspiring and driving a motivated and productive team
• Making sound business decisions
• Providing a client-focused service that exceeds expectations
• Communicating key concepts, priorities, and challenges effectively throughout the organisation
• Experience of working in a Healthcare setting or with the Care Quality Commission is desirable

💸 What We Offer

• Financial Benefits
• Competitive salary with progression opportunities
• Aviva pension (up to 5% employer contribution)
• Blue Light Card perks (4,000+ discounts)
• Salary sacrifice schemes (bike, season tickets)
• Eye care contributions
• Long Service rewards

• Wellbeing Support
• Extra annual leave for your birthday
• 24/7 GP access via Employee Assistance Programme
• Mental Health First Aiders
• Family-friendly policies and potential flexible working options

• Career Development
• Paid training and development
• Accredited apprenticeships
• Clear internal progression pathways
• 📄 View the full job description here: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Operations-Service-Manager.pdf
• We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

• MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

• We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
• Please note;
• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.