About

• About Us
• Tilly Sveaas is a fast-growing jewellery brand based in Chelsea, looking for a proactive and detail-oriented Operations Assistant to play a key role in keeping our business running and growing smoothly.
• The Role
• Working directly for our Operations Director and closely with other members of the team, you’ll compile regular trading and operations reports; consider forecasting, ordering, and stock keeping to manage stock coverage; and organise freight and logistics. We are a small team of 10 and this is a collaborative role that will give you experience and insight into our whole business.
• This is an exciting opportunity for someone who wants to grow with a scaling ecommerce brand.
• Key Responsibilities
• Merchandise and Stock Operations
• Generate weekly and monthly stock, merchandise and sales reports
• Generate weekly and monthly operations reports including returns, refunds, logistics and customer service
• Use insight to feed into order forecasts and on-site merchandising
• Manage uploads and pricing changes for our ecommerce customers on-site and for our wholesale customers in price lists
• Regular stock takes of products and packaging including updates on WooCommerce, Unleashed and Xero
• Raise, update and process purchase orders, manufacturing assemblies and inventory receipts
• Ensure order confirmations, invoices and packing lists are stored and organised
• Maintain up-to-date database of product costings and supplier options
• Cost new parts and products for launches
• Create parts and Bill of Materials in Unleashed
• Liaise with our packaging suppliers, ensuring orders are placed and delivered on time
• Manage logistics providers including selecting the most efficient shipping methods and monitoring transit schedules, and first line support for our logistics providers
• Company Operations
• Assist finance in month end queries on stock, invoicing and purchase orders
• Assist colleagues in preparing for key event
• About You
• 1–2 years in an operations, supply chain, or finance-support role (eCommerce experience preferred).
• Able to work in a fast-paced, deadline-driven environment.
• Strong attention to detail and organisational skills.
• Excellent, clear, verbal and written communication skills.
• Analytical and pragmatic approach to work - ability to autonomously solve problems.
• Strong commercial awareness.
• Strong competency with Excel/Google Sheets.
• Strong technical skills - WooCommerce, Unleashed and Xero preferred (training will be provided but familiarity with eCommerce platforms/ERPs is essential).
• Competitive salary £30,000 - £35,000
• The opportunity to shape and grow a brand in an exciting stage of its journey.
• A creative, collaborative, and supportive team culture.
• Private healthcare with BUPA
• 60% staff discount
• Hybrid working environment, office located in Chelsea, SW10