About

• Trailer Park Group is a global, full-service agency specialising in content creation and entertainment marketing. We’re uniquely positioned to create, market, and distribute content for a diverse client portfolio of top entertainment studios and major brands by combining storytelling expertise with large-scale production resources. With content creation at the centre, we support our clients with strategy, creativity, and the latest digital services.
• As the Operations Manager, you will act as the organisational backbone of the Social & Digital team, providing structure, clarity, and operational oversight across creative, production, account, and finance functions. Reporting to senior leadership, you will be responsible for ensuring the smooth, efficient operation of day-to-day operations, enabling teams to deliver high-quality, social-first campaigns on time and on budget.
• You will work closely with internal stakeholders to design and manage workflows, optimise resourcing, and support scalable growth. Through strong operational leadership, you will help elevate TPG Social from a content provider to a trusted, efficient, and scalable partner for clients and internal teams alike.
• WHAT YOU WILL DO
• Oversee the day-to-day operational management of the Social & Digital team across all projects and retainers.
• Act as the central point of coordination among the Creative, Production, Account Management, and Finance teams.
• Design, implement, and maintain operational workflows that support high-volume, fast-turnaround social content and premium campaign work.
• Develop and maintain delivery schedules, capacity plans, and resourcing forecasts across the department.
• Plan for and secure appropriately skilled internal and freelance resources to meet project and client requirements.
• Ensure all required assets, approvals, and dependencies are identified and managed to meet delivery timelines.
• Track project delivery against agreed schedules and budgets, escalating risks or issues as required.
• Monitor team workload and capacity to balance creative ambition with sustainable working practices.
• Partner with Finance to manage budgets, track burn, forecast costs, and support margin protection.
• Support scoping, pricing, and resourcing input for new business, pitches, and RFP responses.
• Contribute to the development and maintenance of operational documentation, processes, and playbooks.
• Provide operational reporting and insights to senior leadership to inform decision-making.
• WHAT YOU WILL NEED
• Proven experience in an Operations Manager, Production Operations, or Senior Project Management role, ideally within an agency or content studio environment.
• Strong understanding of social-first content production and digital campaign delivery.
• Experience managing workflows, resources, and budgets across multiple concurrent projects.
• Commercial awareness, with experience supporting project scoping, budgeting, and financial tracking.
• Excellent organisational skills with a strong attention to detail.
• Ability to work confidently across creative, production, account, and finance teams.
• Strong problem-solving skills with a proactive and solutions-focused mindset.
• Ability to remain calm under pressure in fast-paced, deadline-driven environments.
• Strong verbal and written communication skills.
• Experience supporting or mentoring junior team members is highly desirable.

• At Trailer Park Group, we want to improve the state of our world. We are responsible for driving equality and inclusion in our communities and workplaces. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual and understand that inclusion is more than just diversity – it’s about belonging. We celebrate that everyone is unique, which makes us so good at what we do. We pride ourselves on being a company that embraces differences and represents our global clients and teams.
• We can't wait to learn more about you. Apply today!
• #LI-Hybrid