About

• Operations is the beating heart of Amazon. This key part of our business makes
• sure we fulfil and dispatch orders efficiently so that our customers get their
• items on time. It’s driven by Operations Managers who bring the team together to
• push excellence in safety, quality and productivity across our sites. At your
• site, you’ll lead other managers and create the operational plan that helps your
• teams meet their targets. This role is all about driving operational excellence
• to create the Amazon of tomorrow.

• Key job responsibilities
• - Manage and develop a team of Area Managers
• - Lead operational teams on a shift, deal with issues, and positively impact
• site performance
• - Analyse shift performance against relevant business objectives, and put in
• place actions to improve our operational excellence
• - Work closely with other support teams, including HR, Finance, Health and
• Safety, and Security
• - Design and deliver initiatives across the sites to improve operational
• performance

• A day in the life
• You’ll lead shifts at one of our operational sites. You’ll also be the key link
• between a number of teams, including finance, safety and operations integration
• teams. That means you’ll be close to the day-to-day operations at your site but
• also contribute to new ways to innovate at your site.

• A typical day will involve meetings with different areas of the business, deep
• diving into performance and risk metrics for sites, and looking ahead to prepare
• for different levels of demand. Every day will also involve mentoring and
• coaching your team. You’ll be a source of leadership and support your team to be
• the best managers they can be.

• About the team
• Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership
• with third-party distribution businesses. We utilise creative thinking and
• continuous improvement initiatives to get millions of physical products into the
• hands of our customers. Our goal is to make our customers’ delivery experience
• as smooth as possible and roll out global delivery solutions for our newest
• concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

• There are two sides to what we do. Our ‘under the roof’ associates process
• millions of products for dispatch to our delivery teams. Our team is
• people-focused and supportive, particularly as lots of our people work through
• the night. We focus mostly on operations, with 24/7 shifts in most of our
• locations.

• Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of
• delivery contractors. Every year, we continually raise the bar for customer
• experience with new, innovative delivery services. We look for new ways to
• overcome industry wide logistics challenges and new ideas to reduce our carbon
• footprint, supported by a portfolio of vehicles (including Electric Vehicles)
• and technology to help us do just that. Basic Qualifications: - A degree
• - Relevant experience in people and stakeholder management
• - Advanced proficiency in verbal and written English and intermediate
• proficiency in the local language
• - Relevant experience in using data or anecdotal evidence to influence business
• decisions
• - Relevant experience in key areas of production and supply chains Preferred
• Qualifications: - Preferred qualifications are not required to apply for a
• position at Amazon. If you have all the basic qualifications above, we’d love to
• hear from you.
• - Experience in Lean, Six Sigma and Kaizen techniques
• - Experience in a similar logistical working environment
• - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in
• a professional environment

• Amazon is an equal opportunities employer. We believe passionately that
• employing a diverse workforce is central to our success. We make recruiting
• decisions based on your experience and skills. We value your passion to
• discover, invent, simplify and build. Protecting your privacy and the security
• of your data is a longstanding top priority for Amazon. Please consult our
• Privacy Notice (https://www.amazon.jobs/en/privacy_page
• [https://www.amazon.jobs/en/privacy_page]) to know more about how we collect,
• use and transfer the personal data of our candidates.

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.