About

The Challenge We're at a key growth point. We've proven product-market fit, our marketing is working, and demand is surging. But our operations need someone exceptional to systemize, optimize, and scale everything behind the scenes. Right now, too many operational decisions are falling on the Founder's plate. We need someone who can take full ownership of operations so he can focus on growth strategy. You'll be the person who: 1. Makes sure we never run out of stock (or get stuck with too much) 2. Ensures our customer support team is running like a well-oiled machine 3. Builds the systems and SOPs that allow us to scale without chaos 4. Identifies problems before they become crises (Particularly with managing the CS team and other team resourcing requirements) 5. Hires, manages, and optimizes our growing remote team What You'll Own 1. Inventory & Purchasing Management Demand forecasting: Analyze sales data to predict inventory needs and prevent stockouts or overstock 2. Customer Support Team Management Team oversight: Directly manage our customer support team (currently small, but growing) Hiring & onboarding: Source, interview, and onboard new support staff as we scale (via OnlineJobs.ph, Upwork, etc.) 3. Systems, SOPs & Documentation Document everything: Create detailed SOPs for every operational process (inventory management, customer support workflows, returns, vendor communication, etc.) 4. Crisis Management & Problem-Solving Stockout prevention: Act fast when inventory issues arise (expedite orders, coordinate with 3PL, communicate with customers) 5. Team Hiring & Resourcing Identify hiring needs: Proactively determine when we need to hire (more support staff, video editors, social media moderators, etc.) What We're Looking For Must-Haves: 3+ years of operations experience, ideally in D2C ecommerce (supplements, health/wellness, beauty, or similar industries strongly preferred) Proven track record of scaling operations for a large £1Mil+/Month brand Exceptional systems thinking: You see the big picture and know how to build processes that scale Data-driven decision maker: You live in spreadsheets, dashboards, and analytics Strong English communication skills (written and verbal - you'll be writing SOPs, leading team meetings, and liaising with UK vendors) Self-starter mentality: You don't wait to be told what to do - you identify problems and solve them Experience managing remote teams (hiring, onboarding, performance management) Comfortable with ambiguity: We're growing fast, things change quickly, and you need to adapt