About

• About HIVED 📦
• At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.
• Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

• A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

• Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
• Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.
• Role Overview 📝
• The Day Ops Manager oversees all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set-off, to managing DSPs and overseeing the on-site Driver team managing Partner Drivers and monitoring & managing routes. They will also oversee any daytime UTR activities and bridges required from the previous day/weekly, as well as forward planning such as labour.
• They will lead supervisors and frontline teams during AM hours, maintain safety and standards, manage real-time escalations, and ensure the depot runs optimally from first set-off activity through to area readiness completion.
• Accountabilities
• Accountable for all on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success).
• Accountable for all in-depot day-to-day and planning activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH).
• Responsibilities
• Lead shift during rotation - managing Shift Managers, Coordinators, Fleet Specialist - to deliver exceptional OTR & UTR day-time performance.
• Receive handover from Night Manager, deliver handover to mid-Shift Manager.
• Be GM’s primary support & deliver strong handovers - bridge any metrics DBR/WBR wise (such as people, safety, quality, cost).
• Lead & inspire, & develop and performance manage, team on OM’s shift rotation.

OTR

• DSP management - DSP Capacity, Account management relationships, and performance management.
• Hived Partner Driver Capacity and pool management (Plan vs Actual).
• Hived Partner Driver performance management - incl. attendance/punctuality, reliability (block uptake, no-shows, late starts).
• Oversees management of driver issues for escalations and approvals, (eg. missed payments, reassignments, abandonments).
• Legal compliance (hours on road, breaks, safety checks).

UTR

• Labour planning for week-ahead & night.
• Managing day activities, e.g. sortation as relevant, preparation for sortation.
• Succession planning for week ahead + 6-week glance for their side of the week, & peaks.
• Drives continuous improvement initiatives & Develop standards and operating procedures.
• Maintain safety, standards, and productivity discipline.
• Ensure smooth transition from Night to Day Shift.
• Own monthly SAT (standard audit tracker) and the consequent actions.
• Requirements
• 4-6 years’ experience leading fast-paced OTR / dispatch / last-mile operations.
• Strong command of driver operations, route execution, and dispatch accuracy.
• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors. Ability to lead and coach team.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Excellent cross-functional stakeholder management skills.

• How we reward our team 🎁
• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays
• similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

• 🔍 Want to learn more?
• 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED
• HIVED is B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED ✨ here ✨