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Freightserve recruitment are looking for an Operations Manager for a well-established Freight Forwarder based in the Heathrow area.Purpose of roleUnder the direction of The Director, the Operations Manager will be responsible for the full management function of the overall performance of the team (10 plus staff) in line with key performance requirements of the department. This is a hands on managerial role that requires the individual to both manage and monitor output and deliverables but also take an active involvement to support the managers of each department to ensure operational success.Responsibilities:-Day to day operational requirement for Cross Border; Ecommerce and EU pallet groupage department and warehouse operations Supporting the team at an Operational Level, with escalation of queries both with staff and with service providers.On going focus to identify continuous improvement opportunities to enhance customer experience and support team effort through innovation and technology.Setting, managing and monitoring day to day KPI’s for internal process measure and improvements and ensure that laid out working procedures in each department are followed in conjunction with departmental managers Overall management of team’s performance and output Overall management and resolution of all operational and administrative processes ensuring correct profitability is met Dealing with crisis situations as they arise, including but not limited to – transport delays and challenges, ferry and paperwork issues and challenges, tipping and delivery and slot delays or challenges.Ability to foresee situations before they arise and put in necessary corrective actions to avoid service failure to customersSupport effective implementation of Cross Border operational requirements in conjunction with the warehouse teamEnsure o