Job Specification: Operations Manager
Company: Property Maintenance Group


Location: Birmingham

Salary: £45,000 per annum

Benefits: Company Car, Fuel Card, Mobile Phone, Pension Scheme, 28 Days Holiday (including Bank Holidays)

About Us
Property Maintenance Group is a leading provider of property maintenance and management services across the UK. We pride ourselves on delivering high-quality, reliable, and efficient solutions to landlords, letting agents, housing associations, and private clients.


As we continue to expand, we are seeking an experienced and driven Operations Manager to oversee the day-to-day running of our operations, ensuring smooth delivery of services, managing staff and subcontractors, and driving continuous improvement across the business.


Role Purpose
The Operations Manager will be responsible for managing and coordinating property maintenance operations, ensuring projects are delivered on time, within budget, and to the highest standards. This role requires strong leadership, excellent organisational skills, and a proactive approach to problem-solving.


Key Responsibilities
Oversee and manage daily operations across all property maintenance services.

Lead, motivate, and manage a team of supervisors, engineers, and subcontractors.

Ensure compliance with health and safety legislation, company policies, and industry regulations.

Monitor performance and implement strategies to improve efficiency, quality, and customer satisfaction.

Manage budgets, allocate resources, and monitor costs to maximise profitability.

Develop and maintain relationships with clients, suppliers, and stakeholders.

Conduct site visits, inspections, and audits to ensure standards are met.

Prepare regular performance and financial reports for senior management.

Handle escalated client issues and resolve operational challenges effectively.

Drive continuous improvement and identify opportunities for growth.


Skills & Experience Required
Proven experience in an Operations Manager role within property maintenance, construction, or facilities management.

Strong leadership and people management skills.

Excellent knowledge of health & safety and compliance standards.

Ability to manage budgets, contracts, and operational KPIs.

Exceptional communication and interpersonal skills.

Strong problem-solving and decision-making ability.

IT literate with good knowledge of MS Office and relevant CRM/job management systems.

Full UK driving licence.


Package & Benefits
Salary: £45,000 per annum

Company Car (fully expensed)

Fuel Card

Mobile Phone

Company Pension Scheme

28 Days Holiday (including Bank Holidays)

Career development opportunities within a growing business