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Operations Manager – Healthcare Services (12-Month FTC) Location: Aztec West, Bristol, BS32Contract: 12-month maternity coverHours: Ideally 40 hours/week, Monday–Friday 8:30–5 (flexible options available; current manager works 36 hours) Primarily office-based with occasional WFH flexibility Are you a hands-on leader with a strong background in administration and a passion for patient care? We’re recruiting on behalf of a well-established healthcare provider for a Patient Administration Manager/Operations Manager to take on a fast-paced and pivotal role within the organisation. About the Role This is a key leadership position responsible for managing a busy and multi-layered admin team across multiple sites. You’ll be instrumental in ensuring smooth day-to-day operations, supporting both NHS and private services and driving service improvements in collaboration with clinical teams. Key Responsibilities Lead and mentor a diverse admin team including reception and private patient services Oversee scheduling, waiting lists, and patient communications Ensure compliance with service KPIs and governance standards Collaborate with clinical managers to align capacity with demand Produce performance reports and support audit activities Champion service development and team training initiatives What We’re Looking For Extensive administrative experience, ideally in a healthcare or patient-facing setting Proven leadership and team management skills Strong organisational and communication abilities Comfortable using patient record systems A proactive, collaborative approach to problem-solving and service delivery What’s on Offer Competitive salary based on experience