About

Job Post: Operations & Fulfillment Coordinator Hello and thank for you for considering this role. We're looking for a skilled Operations & Fulfillment Coordinator to become the central hub of our workflow. We believe in setting clear expectations from the start, so let's dive into what this role entails and how we work. Your Key Responsibilities & Deliverables In this role, your primary mission is to ensure a smooth and professional journey for our clients from their first contact to the completion of their job. Your core tasks will include: - Managing Our Communication Hub: Acting as the first point of contact, you'll professionally handle all inbound phone calls and emails, ensuring every enquiry is handled with care. - Moving the Pipeline Forward: You will be responsible for qualifying new leads, inputting them into our system, and proactively moving opportunities through our sales pipeline to prevent any leads from stalling. - Seamless Scheduling: You will coordinate and schedule meetings and property inspections between our clients, real estate agents, and our team of surveyors, managing all the logistics. - Overseeing Fulfillment: You will track the progress of all scheduled jobs from start to finish, acting as the communication link between all parties to ensure timely and successful completion. - Streamlining Operations: You will help oversee our general operations and assist with onboarding new clients or agents onto our systems. The Skills & Experience We're Looking For To excel in this role, you should have: - Proven experience in an operations, coordination, or admin role where you managed multiple moving parts. - Impeccable communication skills – both on the phone and in writing – with a professional and friendly tone. - Superb organizational skills and a natural ability to prioritize tasks in a dynamic environment without letting things slip. - A proactive, problem-solving mindset. We don't just identify problems; we find solutions. - The ability to quickly learn and become a super-user of new software. How We Work & What You Can Expect From Us We believe that clarity and good communication are the foundations of a great partnership. - Clear Expectations: We will provide you with detailed Standard Operating Procedures (SOPs) for all key tasks and will set clear weekly priorities so you always know what success looks like. - Open Communication: We prefer regular, straightforward communication. We use Microsoft Teams for quick questions and for weekly check-in calls. We are always available to provide guidance and feedback. - Our Team Culture: We are a small, dedicated team that values initiative, honesty, and collaboration. We trust you to manage your time effectively to meet deadlines and we respect your expertise in getting the job done. The Tools We Use: You'll be working with our core platforms, which include: - CRM & Automation: Monday.com and GoHighLevel - Productivity Suite: Microsoft Office (especially Outlook and Teams) - Phone System: Our dedicated business phone system Experience with these is a plus, but we will provide training on our specific processes. How to Apply Please apply with your resume and a brief message that answers this question: "What is one process you implemented or improved in a previous role that made your team more efficient?" We're excited to learn how you work and how you can help our business run even smoother.