About

• Location: Bristol (remote)
• Salary: £26,000–£30,000
• Job Type: Full-Time, Permanent
• MJP Electrical is a fast-growing electrical services company in Bristol.
• We deliver high-quality work with a professional, customer-first approach.
• We are now hiring an Operations Coordinator to keep our day-to-day operations organised, accurate and running smoothly.
• The Operations Coordinator is the operational backbone of the business.
• You’ll manage job flow, scheduling, system accuracy, customer updates and engineer coordination.

Your goal

• A clean system, a smooth schedule, and nothing slipping through the cracks.
• Key Responsibilities
• Daily
• • Manage ServiceM8 job flow: enquiry → quote → work order → invoice
• • Review all new job cards for accuracy (details, category, photos)
• • Schedule engineers and update customers with ETAs
• • Maintain clean queues (Quotes, Work Orders, Awaiting Payment)
• • Chase overdue invoices using templates
• • Ensure engineers upload notes, photos & completion details
• • Communicate job updates clearly to customers and team members
• • Resolve operational issues quickly and proactively
• Weekly
• • Produce weekly operations performance report
• • Record materials, POs and supplier data accurately
• • Support finance with payment checks and invoice reconciliation
• • Monitor complaints for patterns and help gather evidence
• • Join short weekly huddles with sales + customer support
• • Identify opportunities to streamline processes
• What Good Looks Like
• • Fast, efficient scheduling
• • Accurate job cards and clean queues
• • Customers always updated
• • Engineers fully prepared for every job
• • Invoices chased and resolved quickly
• • Calm, controlled operations every day
• Essential
• • Proven experience in operations, administration, coordination or scheduling
• • Strong organisational skills with exceptional attention to detail
• • Confident managing multiple tasks, priorities and deadlines
• • Excellent written and verbal communication skills
• • Able to work proactively and take ownership without constant supervision
• • Comfortable using digital systems and learning new software (ServiceM8 preferred but not required)
• • Ability to stay calm and solution-focused under pressure
• • Assertive and confident when communicating with engineers, customers and team members
• • Strong problem-solving skills with a logical, process-driven mindset
• • Reliable, consistent and committed to delivering high-quality work
• Preferred Experience

• Background in

• • Estate/lettings coordination
• • Facilities management or property maintenance admin
• • Automotive service advisor
• • Field service/engineer scheduling or dispatch
• • Dental/GP practice admin or service coordinator
• • Trades or construction admin
• • Experience handling invoices, POs or basic finance admin
• • Experience producing operational reports or KPI tracking
• Personal Qualities
• • Highly organised and enjoys structure
• • Detail-oriented — spots errors others miss
• • “Completer-finisher” who ensures tasks are done properly
• • Calm and clear communicator, even when busy
• • Practical, logical thinker who follows processes
• • Takes pride in running a clean, controlled operation
• • Wants a stable, long-term role rather than rapid job-hopping
• • Stable, long-term role in a growing business
• • Hybrid working available after training
• • Clear structure, processes and expectations
• • Full training in ServiceM8 and operational procedures
• • Opportunity to influence and improve operational systems
• • Supportive leadership team and positive, disciplined working environment
• • 28 days annual leave (including bank holidays)
• • Company pension scheme
• • Regular 1-to-1s and skills development