About

• Company Description
• Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
• We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
• Job Description
• Salary: £26,000 per annum
• Location: Cheadle
• Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
• You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively

Responsibilities

• • Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
• • Liaising with Projects Team installing network infrastructure at customer sites
• • Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• • Act as the initial point of contact in the resolution of user IT issues.
• • Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• • Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• • Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
• Qualifications
• • Good PC/ Laptop hardware and Software knowledge
• • Good fault-finding skills
• • Good Knowledge of Microsoft desktop operating systems and productivity suite
• • Knowledge of Server operating systems
• • Knowledge of Active Directory
• • Knowledge of Microsoft 365 Administration
• • Basic networking knowledge

A knowledge of the following would be an advantage

• • Office 365 Fundamentals and/or Azure fundamentals
• • Hyper V
• • CRMs
• • Backup and recovery technologies
• • AV Software
• Additional Information

Here’s what we offer

• 🌴 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• 🎉 An extra day off on your birthday or if you're getting married
• 💰 £500 referral bonus – bring great people, get rewarded!
• 📈 Professional development – training and support to help you grow
• 👓 Eye care vouchers and discounted Medicash membership for healthcare savings
• 📱 Sim deals for you and your family/friends
• 🛍 Exclusive discounts and savings at over 1,200 retailers
• #LI-Onsite