About

• About Us
• YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.
• We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.
• The Role
• We are seeking an Office Assistant to join our sociable and dynamic team. If you thrive on interacting with diverse individuals, excel in an organised setting, and enjoy a lively, fast-paced, and fun atmosphere, this role might be perfect for you!
• Your responsibilities will include maintaining a clean, tidy, and safe environment for both employees and guests, greeting visitors, and ensuring they have a positive first impression of YouLend. Additionally, you will manage travel arrangements, assist with monthly events, keep the office stocked with essential supplies and arrange couriers to send and retrieve equipment.
• Reporting to the Office Manager, you will also collaborate closely with various other departments within the business.

Responsibilities

• Greet and welcome visitors, ensuring a professional and friendly first impression; direct them appropriately and notify relevant colleagues.
• Perform a range of administrative tasks including handling incoming and outgoing post, arranging couriers, ordering gifts and incentives, and managing office stock and branded materials.
• Set up and maintain meeting rooms, ensuring cleanliness and readiness for meetings; arrange catering such as breakfasts and lunches, and prepare refreshments.
• Coordinate employee benefits and wellbeing activities, including booking massage therapists, organizing birthday cakes, and arranging daily lunches.
• Book and manage travel arrangements, flights, hotels, restaurant reservations, and other trip logistics for international and domestic travel.
• Liaise with building management and landlords to report and resolve any facilities or maintenance issues promptly.
• Support HR processes by onboarding new employees (creating welcome packs, scheduling introduction meetings) and offboarding leavers (removing access and updating accounts).
• Maintain and restock kitchen supplies daily; manage weekly Ocado orders and other regular deliveries.
• Identify and resolve office issues, escalating when necessary to the Office Manager.
• Assist with office projects, including workspace extensions, desk relocations, and health & safety inspections.
• Coordinate meetings with external suppliers, vendors, and contractors as required.
• Distribute company-wide communications and updates to employees.
• Monitor and manage the Office Management inbox, ensuring timely responses and task follow-up.

The ideal candidate will have the following skillset

• Excellent time management skills and ability to meet deadlines.
• Strong workload prioritization and multitasking abilities.
• Friendly, professional, and approachable manner, representing YouLend as the first point of contact for visitors and callers.
• Outstanding organisational skills and attention to detail.
• Proven ability to work under pressure, adapt to changing priorities, and remain calm and efficient.
• Excellent communication skills, verbal, written, and over the phone.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• First Aid and Fire Safety training (preferred but not required)

Desirable skills

• First aid and fire safety trained (ideal but not mandatory)
• Salary: £29,000 - 30,000 + £2000 quarterly bonus (based on performance)
• Why join YouLend?
• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.

Lots of upsides

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
• Well-capitalised with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.

Motivating work environment

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other’s backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).

We offer a comprehensive benefits package that includes

• Stock Options
• Private Medical insurance via Vitality and Dental Insurance with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle and Yoga Club
• At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.