About

• Join our dynamic team as a Business Process Quality Manager.
• The Energy Management Business of Schneider Electric delivers industry‑leading UPS solutions through its Transactional & Edge Line of Business. We are seeking a skilled and driven engineer to champion quality performance for the Smart‑UPS Line Interactive portfolio. The Offer Quality Leader (OQL) ensures that products meet customer expectations, continuously improving quality and customer satisfaction across the lifecycle.
• Partnering closely with Project Management, Product Management, Engineering, Technical Support, Manufacturing, and customers, the OQL owns the quality performance of the Smart‑UPS Line Interactive offers. This role monitors field performance, drives quality improvements, and ensures that customer experience remains at the center of all decisions.
• Responsibilities & Key Tasks
• Oversee end‑to‑end offer quality—including marketing, manufacturing, supply chain, and support—to enhance customer experience.
• Analyze quality data from PRB/I2P, CCC cases, surveys, manufacturing quality, suppliers, RMA, and TEX to identify trends and priorities.
• Develop and secure Critical‑to‑Quality (CTQ) requirements grounded in customer needs and domain expertise.
• Define annual quality targets and roadmaps; assess performance and effectiveness of improvement actions.
• Lead issue resolution and prevention through 8D, Lean, and Six Sigma methodologies.
• Coordinate with plant quality teams, lead monthly quality reviews, and support product audits and annual reviews.
• Establish and execute surveillance plans to ensure proactive detection of emerging quality risks.
• Represent quality in the Product Evolution Process (PEP), Product Withdrawal Process (PWP), and Board of Change (BoC).
• Maintain and optimize technical support categorization and product return logistics.
• Lead customer complaint resolution for non‑VIP accounts; support VIP escalations with the Customer Complaint Manager.
• Drive the Technical Complaint Analysis (TEX) process, including physical return coordination.
• Make recommendations on delivery stops or derogations when required.
• Provide timely communication to customers, Technical Support, and internal stakeholders regarding product quality and evolution.
• Report monthly field performance (e.g., FFR), analyze trends, and lead 8D activities with CE, TS, and plants.
• Deliver customer experience insights to Offer Management and participate in roadmap and requirement discussions.
• Travel up to 10%.
• Qualifications
• Engineering degree preferred; relevant field experience considered.
• Strong electrical/mechanical background is a plus.
• Proficiency in quality tools (8D, 5 Why, Ishikawa) and statistics.
• Experience with NPS, Agile processes, rack systems, and release management beneficial.
• Solid product and technical fundamentals.
• Personal Characteristics
• Demonstrated leadership and ability to influence without direct authority.
• Strong communication, analytical skills, and sound judgment.
• High energy, customer‑first mindset, and commitment to continuous improvement.
• Positive, proactive attitude with strong cross‑functional collaboration skills.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric – apply today!
• €36 billion global revenue
• +13% organic growth
• 150 000+ employees in 100+ countries
• #1 on the Global 100 World’s most sustainable corporations
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
• At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.