About

• Company Description
• We take care of our employees, and they take care of our customers!
• Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
• Our Mission
• We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
• Job Description
• Scope of Position
• Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
• Major Duties and Responsibilities
• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Air Export Files and reporting.
• Use Workboard on a daily basis.
• Ensure arrival notices are communicated to overseas and customers.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs.
• Meet KPI standards in accordance with Company’s procedures.
• Overseas communications, timely responses to emails and requests (internal & external)
• Escalation of problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• EDMA resolution no more than 24 hrs from the time of notice.
• Take ownership on the accounts assigned.
• Ocean Export Job-Specific Tasks and Duties
• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Monitor shipments
• Bill shipments once confirmed on board and have carriers costs confirmed

Skills

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good Microsoft Office skills (Excel, Word etc.).
• Qualifications
• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Customer Service Experience
• Additional Information
• Must be eligible to work in the UK
• Expeditors offers excellent benefits
• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan
• Training and Personnel Development Programme