About

• Mercier Consultancy MD is excited to announce a vacancy for a Norwegian Speaking Customer Experience Agent who can work remotely from Greece! We are searching for motivated individuals eager to provide outstanding service to our Norwegian-speaking clients. This role is essential for ensuring customer satisfaction and fostering positive relationships while enjoying the flexibility of remote work.

• Key Responsibilities
• Provide top-notch customer support in Norwegian through various communication channels, including phone, email, and chat.
• Efficiently handle customer inquiries and resolve issues, ensuring a high standard of service.
• Document interactions and maintain detailed records in our CRM system for effective follow-up.
• Collect customer feedback to inform continuous improvement initiatives.
• Collaborate with colleagues to share insights and enhance the overall customer experience.
• Stay informed about products, services, and industry trends to assist customers effectively.
• Fluency in Norwegian (both written and spoken) is essential; proficiency in English is beneficial.
• Previous experience in customer service or related fields is preferred.
• Excellent communication skills and a strong focus on customer satisfaction.
• Ability to manage multiple responsibilities and prioritize effectively in a remote work environment.
• Familiarity with CRM systems and online communication tools.
• Proactive attitude towards problem-solving and finding solutions for customers.
• A self-starter with the ability to work independently while contributing positively to the team.
• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...