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NOC Engineer - Level 1 Job Summary: Speedcast’s Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner. Working a 24x7 shift rotation and in line with standard operating procedures NOC Engineers are responsible for investigation, fault finding and configuration of our client’s services. Key Areas of Responsibility: Investigate and troubleshoot Incidents relating to client services. Configuration of client’s services and associated equipment. Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients. Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly. Utilise monitoring and reporting tools to identify and troubleshoot issues. Assist with ongoing maintenance and upgrade of Speedcast Infrastructure. Requirements Skills / Competencies Ability to manage workload in-line with standard operating procedures Strong analytical thinker Excel at solving problems Excellent communication skills in English Ability to pitch technical communications at an appropriate level Attention to detail and ability to work under pressure and meet critical deadlines Shows Initiative, Team player Must be customer focused Hands-on Problem Solver Strength / Character Passionate about delivering a first rate customer experience Ability to adapt to changing responsibilities and new developments Can effectively prioritise workload Ability to work independently with little direction Self-motivated and high energy Consistently demonstrate professional, positive, and approachable attitude and discretion in a multi-cultural environment Demonstrate sensitivity in handling confidential information. Technical Experience Essential: Knowledge of ITIL working practices Hands-on experience of support with remote customers within a network support role Desirable: Strong network/IP troubleshooting skills. Experience with satellite technology (e.g., RF systems, iDirect, Gilat, Newtec). Familiar with Low Earth Orbit (LEO) satellite technology (e.g., Starlink, OneWeb). Relevant certifications (GVF, Cisco ICND/CCNA, ITIL Foundation). Familiarity with monitoring tools (e.g., SolarWinds, Dataminer, Grafana). Familiar with various computer operating systems, especially Windows and Linux. Familiar with virtualization technology (e.g., VMWare, KWM, Proxmox, Docker, Container). Knowledge on SD-WAN technology (e.g., Versa. Talari, Cisco SDWAN, Viptela). Familiarity on troubleshooting multipath connectivity technology (e.g., VSAT, LTE, Microwave link, LEO, Inmarsat, Iridium). Knowledge on Cyber Security technology. Familiarity on troubleshooting LAN and Wireless LAN connectivity. Proficiency in ServiceNow for case/incident management. Working at Speedcast: At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place. We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day. Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels. Top reasons why people love working at Speedcast: Our global presence – you get to work with clients and colleagues all over the world, in every continent Talented teammates – your co-workers are the best and brightest in the industry Industry leadership – be part of the latest advancements shaping the future of communications Ability to develop skills – work across departments to gain new skills and valuable experience Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field. Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system. Work on diverse projects – every day is different with our customers from a range of industries around the world Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers. Speedcast is a leading communications and IT services provider, delivering critical communications services to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. The company leverages its global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve. With the world’s most comprehensive network, Speedcast enables faster, seamless pole-to-pole coverage from a global hybrid satellite, fiber, cellular, microwave, MPLS, and IP transport network with direct access to public cloud platforms. The company integrates differentiated technology offerings that provide smarter ways to communicate and distribute content, manage network and remote operations, protect and secure investments, and improve the crew and guest experience. With a passionate customer focus and a strong safety culture, Speedcast serves more than 3,200 customers in over 140 countries. Feel free to explore our website to learn more.