Night Concierge (3 posts)

Hours:
NC4: Wednesday 00:00-06:00, Friday 21:00-09:30, Sunday 00:00-06:00
NC5: Saturday 00:00-06:00, Saturday 18:00-06:30, Monday 00:00-06:00
NC6: Thursday 00:00-06:00, Friday 00:00-06:00, Sunday 21:00-09:30

Shifts over 6 hours include a 30 minute unpaid break

Pay: £12.60/hour (pending pay review April 2026)

About us
Wellington YMCA was founded in 1859 and we are proud to have continuously served our community for over 165 years. We’ve delivered all kinds of services during those 165 years – playgroups, gym and leisure facilities, a cafe, hosted WW2 evacuees…we even had a ballroom with fully sprung floor! In the 1990s, there was a need for housing for homeless young adults and that’s been our core service ever since.

We currently offer 40 units of fully furnished supported housing in a mix of self-contained and shared properties. This 24/7 service is staffed by a team of Enablement Officers, Housing Officers, Maintenance Officers, Night Concierges and Day Concierges.

Additionally, we run the Holly Project, a service for local survivors of CSE (Child Sexual Exploitation) and their families, delivered by people with lived experience of CSE.

We also have 28 apartments at the former New College/Wellington Girls High School site, for people aged 18-30 who don’t need support, but need affordable housing as a stepping stone to a more permanent home.

About the role
As a Night Concierge, you’ll play a vital role in maintaining the safety, security, and wellbeing of young adults in our supported housing service and of all our buildings at night.

You’ll help create a calm, stable environment and ensure any incidents are managed appropriately. No two shifts are the same, and your support will make a real difference to the lives of vulnerable young people.

Your shift will include…
 Moving between sites, monitoring the safety and security of our buildings at night.
 Remaining alert to identify and deal with any risks or concerns promptly
 Responding quickly and calmly to incidents or emergencies
 Building positive, professional relationships with customers
 Maintaining accurate records and logging any incidents
 Completing administrative and maintenance tasks as needed

Our ideal Night Concierge
 Is confident overseeing site safety and following health and safety procedures
 Can manage or de-escalate anti-social behaviour, in a confident and fair way when necessary
 Is comfortable with lone working
 Has a positive attitude and genuine desire to make a difference to the young adults in our service
 Is calm, confident, and able to communicate effectively
 Demonstrates inclusivity, respect, and a commitment to equality and diversity
 Has experience in security work, supported housing or a similar setting (desirable but not essential)

Other Requirements
 This role requires an enhanced DBS check paid for by YMCA Wellington
 This role requires the post holder to have a full UK driving licence and own transport to move between sites quickly
 Flexibility to cover additional shifts may be required

Please see our website for more information

WHY JOIN US?
We’re more than just a song!

 YMCA is one of the ‘Big Six’ youth organisations globally – our staff and residents have had the opportunity to take part not just in national YMCA events, but also visits to India, Denmark and Thailand over the last few years.

 Additional annual leave after 3, 5 and 10 years’ service

 Our weekly ‘Praise Prize’ to recognise the little things that our team members do to support each other

 We have been finalists at the YMCA Youth Matters Awards multiple times (and the Holly Project is a Youth Matters Awards winner)

 Access to our Wisdom Employee Assistance Programme, available 24/7 for advice and support on a range of issues including in-person counselling if needed

 Access to a range of discounts and offers via BrightExchange

Proud member of the Disability Confident employer scheme