About

We are seeking a confident and customer-focused Neighbourhood Response Officer to join our team. This role is crucial in ensuring that our neighbourhoods are desirable places to live by maintaining clean, safe, and well-maintained environments. You will work collaboratively with various teams, residents' groups, and external partners to deliver effective neighbourhood management and address any issues related to tenancy and anti-social behaviour.Location: Birmingham and Walsall areaJob Type: Temporary 6 months Salary: £18.43 p/h PAYE or £23.34 p/h UmbrellaCandidates will be expected to work from home and the office as well as travel across the local region, therefore access to your own vehicle is essential. Day-to-day of the role:Develop and deliver neighbourhood plans and local offers.Conduct regular estate inspections, prioritising fire safety and other risk assessments.Collaborate with local residents' groups to enhance community facilities, activities, and events.Work closely with local partners, including safer neighbourhood teams and youth services, to address neighbourhood safety and anti-social behaviour (ASB) issues.Liaise with other departments to coordinate neighbourhood improvements and services.Conduct visits to customers in breach of their tenancy or lease agreements.Support vulnerable customers and assess their ongoing tenancy needs.Represent the organisation in court, provide witness statements, and conduct evictions as required.Perform property condition checks and assist with major incidents, including the decanting of tenants.Required Skills & Qualifications:Proven experience in providing excellent customer service.Strong ability to deal with customers face-to-face and work with external partners.Experience in managing projects according to plans an