About

• Join us as a Service Delivery Manager within our Multinational Service Delivery team to take your career to the next level with a global market leader. Multinational AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs. How you will create an impact: This is a fantastic role that offers great career progression, as you will have the opportunity to work with our largest clients across all product lines in countries all over the world. In this role, you will play a critical role in enhancing the operational Multinational capabilities. Some of the key responsibilities include: Promote a customer focused environment, ensuring the UK Region meet and exceed the standards in terms of quality, customer service, compliance, and timeliness in servicing Multinational Accounts. Maintain strong and effective relationships with key business stakeholders to ensure that MN service delivery meets expectations. Drive Continuous Improvement - identify operational inefficiencies, opportunities for improvement and socialize best practices. Lead the design and continual improvement of end-to-end processes across Multinational operations, ensuring alignment with strategic goals, operational efficiency, and regulatory compliance. Support AIG Network Integration within broader AIG Network Optimization strategy. Evaluate regional service delivery resources according to capacity requirements. Act as AIG Operations/Shared Services Relationship “business owner” for the region. Coordinate and escalate system, operations and Service delivery country issues. Resolve service delivery issues by engaging with other parties within the AIG network as required. Track and report efficiency of the Multinational teams; recommend corrective action in response to service delivery issues; ensure complaints from within the AIG network or internal departments and legal inquiries are addressed within established guidelines and protocols. Apply analytics for operational performance measurement, benchmarking and competitive analysis around key areas Partner with relevant MN Training, Quality, Risk & Compliance colleagues to identify, report, review and communicate relevant issues, challenges, risks, opportunities and training needs. Participate in System, Operations and Service delivery Multinational initiatives and projects. What you’ll need to succeed: Significant experience in process design, implementation and improvement within a complex, global organization Experience in managing a service orientated operational environment Experience working in the insurance industry advantageous Strong project management skills, with a proven track record of leading cross-functional initiatives Excellent communication and stakeholder management skills Analytical mindset, able to work with data and metrics to drive process improvements Passion for driving a culture of operational excellence across the organization Proficiency in change management methodologies and tools #LI-AIG At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: UW - Underwriting AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.