About

IntroductionAt Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.OverviewAs a Motor Personal Injury Claims Negotiator, you will be responsible for managing an allocated portfolio of Motor Injury claims (including injury, credit hire and damage components) coming out of our Hazardous Goods Vehicles binder. You will handle claims from first notification through to settlement, ensuring timely, fair, and cost-effective resolution in line with regulatory and company standards whilst ensuring the delivery of service excellence. How you'll make an impact To manage a caseload of Injury claims, typically up to £100,000 in value but with the potential for the value to exceed £100,000, from FNOL to final settlement up to the level authorised by the Claims Director in accordance with the processes and procedures contained within the “Claims Manual” document.Achieve the most economical settlement at the earliest practical time by proactively driving every claim in association with the diary system and in adherence with the Pen Telephone Et