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Business Unit: Direct MortgagesSalary range: £25,250 - £27,000 per annum per annum DOE?+ benefits Location: Hybrid with occasional travel to a local hubContract: Permanent Our team Here in Virgin Money Direct Mortgages Contact Centre, we are passion about delivering brilliant experiences to our customers - the kind that make them love us even more. Every day we are working hard to be the best at what we do, and that hard work hasn't gone unnoticed. Our mortgage team has picked up awards from Moneyfacts, Your Mortgage, and Your Money Direct… just to name a few. This is a fully telephony-based role. You'll be handling inbound calls from customers who are looking to discuss their mortgage needs. Your role will be to provide detailed policy and process information to answer customers enquiries. You'll be the first point of contact, so you'll need to bring warmth, empathy and confidence to every call. If you're someone who thrives on talking to people, solving problems and making a difference over the phone, this could be the perfect fit for you. What you'll be doing Speaking with customers over the phone to support them with one of life's biggest financial commitments - their mortgage.Understanding their needs and checking eligibility, before booking appointments with our expert mortgage advisers.Creating brilliant experiences through every phone call, so our customers feel heard, valued and supported.Listening carefully, asking the right questions, and finding the right outcomes for every individual.Working closely with your team, sharing knowledge, ideas and supporting each other to deliver consistently great results. We need you to have Excellent communication and listening skills with the ability to empathise and d