About

Organised, Focused, Supportive – Join ST&R as a Mortgage Admin Assistant

Are you great at keeping on top of the details and enjoy seeing a job through from start to finish? Do you love working behind the scenes to keep things moving smoothly? At ST&R, we’re looking for a Mortgage Admin Assistant to support our busy mortgage advisors and help deliver a seamless service for our clients.

If you’re confident with paperwork, brilliant at follow-up, and have strong organisational skills, this could be the perfect role for you.

About Us

ST&R is a family-run, FCA-authorised business based in Chorley, Lancashire. Since 2012, we’ve helped thousands of customers find the right mortgage, insurance, and financial protection. We work with all major UK providers, and we pride ourselves on offering honest, jargon-free advice with a personal touch.

What You’ll Be Doing

• Supporting our mortgage advisors by managing admin tasks and keeping client files up to date
• Submitting mortgage applications and tracking progress with lenders and solicitors
• Handling paperwork accurately and ensuring everything is fully compliant
• Keeping clients informed throughout the process with timely updates
• Managing calendars, booking appointments, and sending reminders
• Following up on outstanding documents and chasing third parties when needed
• Maintaining accurate records using internal systems and Google Suite
• Providing day-to-day support to ensure a smooth mortgage journey from application to completion

What We’re Looking For

• Previous admin experience (mortgage or financial services admin is a big plus)
• High attention to detail and strong organisational skills
• Comfortable working with digital systems (especially Google Suite)
• Good communication skills – professional, clear, and customer-focused
• A proactive approach – someone who spots what needs doing and gets on with it
• Ability to handle confidential information with care and discretion
• Experience with lender portals and/or CRM systems is desirable

What You’ll Get

• £25,000 – £30,000 salary depending on experience
• 22 days holiday + bank holidays, rising annually with service (up to 27 days)
• Company pension contributions
• Bupa healthcare and gym membership
• Full training and ongoing support to build your knowledge
• A friendly, professional team and a supportive working environment

Ready to Grow Your Career With Us?
If you’re a detail-driven admin superstar who enjoys supporting others and keeping things on track, we’d love to hear from you. Apply now with your CV and a short cover letter telling us why you're the perfect fit.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company events
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chorley: reliably commute or plan to relocate before starting work (required)

Experience:

• Telephony: 2 years (required)

Work Location: In person