About

• Company Description
• We’re Hiring: Monitoring Operator!
• 📍 Location: Waterlooville, PO7 7AJ
• 💰 Pay: £27,518.40 per annum
• 📅 Hours: 42 hours per week: 4 days on, 4 days off, 4 nights on, 4 nights off - 7am-7pm/7pm-7am
• 🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
• Grade: Direct
• See a Different World. Where potential is seen and progress is nurtured.
• As a Monitoring Operator at Securitas, you’ll do more than protect what’s important—you’ll empower people to thrive. Your presence will make others feel safe, welcome, and supported.
• Whether you’re patrolling key areas, managing gatehouse duties, or being the friendly face clients rely on, as a Monitoring Operator you’ll be an essential part of something bigger. Working on behalf of one of the world’s leading aerospace and defence organisations, every shift is a new chance to learn, grow, and make a difference.
• This isn’t just another job. It’s your opportunity to step into a role as a Monitoring Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way.
• Job Description
• Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
• Manage mobile alarm call outs and provide solutions in a timely manner
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
• Ensure that all systems/databases are updated in a timely and accurate manner
• Provide client reports
• Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
• Qualifications

What we’re looking for

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have

• 1+ year of customer service experience
• Excellent customer service
• Flexibility to work days & nights
• The right to work in the UK, with a 5-year checkable history.
• Great attention to detail
• Can work well under pressure
• Strong communication skills in English—both written and spoken.
• Why Join Securitas?
• We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!
• Opportunity: We see potential in every person and situation.
• People: We open our eyes to all that’s good.
• Purpose: We make your world a safer place.
• We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.