About

• Metering Team Leader
• Bury, Greater Manchester
• £30,000–£33,000 + 10% annual bonus
• Full Time | Office Based
• Crown Gas & Power is continuing to grow its Power division, and we’re looking for a structured, improvement-focused Team Leader to bring clarity, consistency and strong leadership to our Metering Team.
• This isn’t a high-volume call centre role. It’s a leadership opportunity within a technical, regulated operational environment where people, ownership and teamwork genuinely matter.
• Our metering team are knowledgeable, proactive and quick to resolve issues. As Power is still a growing division, we now need someone who can strengthen processes, introduce greater structure and help the team move from reactive to consistently well-controlled.
• What We Now Need

Someone who can

• Strengthen and standardise operational processes
• Introduce clear workflow structure and practical controls
• Drive accountability and ownership across the team
• Improve efficiency, prioritisation and workload visibility
• Gain trust and buy-in while embedding change
• Key Responsibilities
• Lead and develop a team of 7 within a regulated operational setting
• Review and improve existing metering workflows and procedures
• Implement structured, practical processes that work for the team
• Monitor KPIs and performance metrics to maintain standards
• Manage escalations and prioritise workload effectively
• Build engagement, accountability and confidence across the team
• What We’re Looking For
• This role would suit a confident, grounded Team Leader who enjoys bringing structure to a capable team and taking ownership within a growing function.

You’ll likely have

• Proven experience leading an operational, administrative or service-based team
• Demonstrable experience improving or embedding new processes
• Confidence managing performance and setting clear expectations
• The ability to build credibility with technically strong team members
• Strong organisational skills and a calm, structured working style
• A professional approach within a fast-paced environment
• Experience within energy, utilities or another regulated operational environment would be advantageous. However, strong leadership capability and proven process improvement experience are essential.