About

Membership ManagerDelivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation£40,000–£45,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | PermanentA high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Manager to own and deliver an outstanding end-to-end member journey.This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives.This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.What You’ll DoOwn the membership journey end to endLead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experienceAct as a primary point of contact for member enquiries, issues, and escalationsDrive retention and engagementSupport account management activity to maintain strong retention levelsUse CRM data and insight to identify risks, opportunities, and engagement trendsManage membership operations and dataMaintain accurate membership records and ensure data integrity across CRM systemsOversee compliance with GDPR and data protection best practiceReconcile membership data and invoicing with finance and commercial colleagues</